Patient resources
Less searching. A clearer next step.
Practical help for managing visits and staying connected with the office. For educational reading, explore the Care.
New patients
Your first visit starts by phone.
Call for scheduling and personal help with your insurance plan and visit preparation.
Call (909) 881-9918Established patients
Go directly to Healow.
The links below open your secure patient portal. Practice code: FGCJBD. Your email invitation is sent after your first visit once you provide an email address.
Open Healow ↗ (opens Healow in a new tab)Appointment requests & questions
Ask about the date or time of an existing appointment, or request a follow-up. The office confirms scheduling.
Continue to Healow ↗ (opens Healow in a new tab)Lab orders & results
Review available information or ask the care team about an order, result or next step.
Continue to Healow ↗ (opens Healow in a new tab)Prescription refills
Send the office a secure refill request. Call if your concern is time-sensitive.
Continue to Healow ↗ (opens Healow in a new tab)Medical records & messages
Access your records and communicate privately with the practice.
Continue to Healow ↗ (opens Healow in a new tab)Telehealth
Use Healow for your arranged virtual visit. Ask the office whether telehealth fits your needs.
Continue to Healow ↗ (opens Healow in a new tab)Forms & check-in
Complete forms and check-in steps available in your account.
Continue to Healow ↗ (opens Healow in a new tab)Insurance
Medicare and many major plans.
Participation depends on your specific plan, network and medical group. Confirm those details with the office and your health plan before your visit.
Call with insurance questionsOffice-reported participation
Medicare and most PPO plans, including plans from:
- Aetna
- Health Net
- Blue Cross / Blue Shield
- Anthem Blue Cross
- Humana
- Alignment
- SCAN
- UMR
- TRICARE
- UnitedHealthcare
HMO medical groups
HMO participation is limited to La Salle and Optum Care of San Bernardino.
A carrier appearing here does not mean every product or network is accepted. Have your insurance card ready when you call.
Before you contact the office.
How do I get access to Healow?
After your first visit, provide your email address to the office to receive an invitation. Use practice code FGCJBD. New patients schedule the first visit by phone.
What if I cannot sign in?
Try Healow’s account-recovery tools. Call the office if you still need help. Do not send your password or medical information through ordinary email.
Can I pay a bill online?
The practice does not currently offer online bill pay. Call the office with billing questions.
What should I bring to my first visit?
Photo ID, your insurance card and all current medications. Contact the office in advance if previous records or labs need to be requested.
When the office is closed
Call (909) 881-9918 and follow the automated prompts if you need to speak with a physician.
Medical emergency? Call 911 or go to the nearest emergency department. Do not wait for a portal message.